Return & Refund Policy

Thank you for choosing Zezy Chocolate. We take great pride in crafting each product with care and quality. Please read our policy below before placing your order:

Order Cancellation

• Once an order is confirmed, it cannot be cancelled under any circumstances.

• Please double-check your order details before proceeding to payment.

Returns

• Due to the perishable nature of our chocolates, we do not accept returns.

• All sales are final unless the product is damaged or incorrect upon delivery.

Refunds

• Refunds are only applicable in cases where:

  • The product was delivered damaged or defective, or

  • You received the wrong item.

• To request a refund, please contact us within 1 hours of receiving your order, with clear photos of the issue.

• Once your claim is reviewed and approved, the refund will be processed to your original payment method within 5–7 business days.

• Please note: In all refund cases, delivery charges will be borne by the customer.

Contact Us

If you have any questions or need assistance, please reach out to our customer support team at:
📧 orders.zezy@gmail.com
📞 +971585731105